Returns & Refunds

At Trevacinlβ„’, we want every order to feel considered from purchase to delivery. If something is not right, the following policy explains how returns, exchanges, and refunds are handled.

Return Window

Eligible items may be returned within 30 days of delivery.

To qualify, the item must:

  • Be unworn and unused

  • Remain in its original condition

  • Include original tags and packaging, where applicable

  • Be accompanied by valid proof of purchase

Items showing signs of wear, alteration, damage caused after delivery, or missing required packaging may not be accepted.

Starting a Return

Before sending anything back, contact our support team at:

service@trevacinl.com

Once your request is reviewed and approved, we will provide return instructions and, where applicable, a return shipping label.

Returns sent without prior approval may not be processed.

Damaged, Defective or Incorrect Orders

Please inspect your package after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order information.

After review, we may arrange a replacement, return, or refund as appropriate.

Items Not Eligible for Return

Certain purchases may be excluded from standard returns, including:

  • Personalized or customized items

  • Gift cards

  • Final-sale items

  • Promotional items specifically marked as non-returnable

If you are unsure whether your purchase qualifies, contact us before sending it back.

Exchanges

For a different size, style, or replacement item, the most efficient process is to:

  1. Request a return for the original item

  2. Complete the approved return process

  3. Place a new order for the preferred item

This helps avoid delays caused by changing stock availability.

EU Orders

Customers receiving orders within the European Union may have the right to cancel or return an eligible purchase within 14 days, subject to applicable requirements.

Returned items should remain unused, in original condition, and include relevant packaging and proof of purchase.

This applies alongside any additional rights available under our standard return policy.

Refund Processing

Once a returned item is received and inspected, we will notify you of the outcome.

If approved:

  • The refund will be sent to the original payment method

  • Processing may take up to 10 business days

  • Your bank or payment provider may require additional time before the funds appear

If more than 15 business days have passed after refund approval, please contact:

service@trevacinl.com

Return Destination

Do not send returns before receiving approval and return instructions.

Approved returns should follow the directions provided by our customer care team.

Trevacinlβ„’
Girlfriend Collective LLC
1317 NE 6th Ave
Portland, OR 97232
USA

Email: service@trevacinl.com
Phone: (888) 908-2550

Trevacinlβ„’ aims to keep the return process clear, practical, and consistent with the straightforward way we approach everyday style.